Warranty:
All products in the furniture online store rado.com.ua are guaranteed. The warranty period is 18 months from the date of transfer of the goods to the consumer.
In order to carry out warranty service of the goods, you need to present documents confirming the fact of purchase or the consignment note of the courier service which carries out delivery from shop rado.com.ua.
Return:
The online store (our site) operates in accordance with the current legislation of Ukraine, in particular, the Law of Ukraine "On Consumer Protection" as amended on December 15, 1993 № 3682-XII with the following changes and additions and the Rules of sale of goods to order and at home from buyers (Approved by the order of the Ministry of Foreign Economic Relations and Trade of Ukraine dated March 29, 1999 №199).
You have the right to exchange or return the goods purchased from us within 14 days after purchase subject to the following conditions:
- only new goods that have not been used and have no traces of use are subject to exchange or return: scratches, chips, abrasions, other damage;
- the goods were not assembled and mounted, as well as preserved its appearance;
- preserved intact packaging of the product and all its components;
- the complete set of goods, labels, instructions and factory marking are saved;
- presented a goods receipt or invoice confirming the fact of purchase of goods in our online store.
To get a refund, you need to contact the manager of the online store and fill out a refund. Refund is possible on the day of return of the goods or within 3 days. The cost of transport services for the return of goods is equal to the cost of delivery and is paid by the buyer.
The following goods are not refundable:
- discounted goods;
- damaged goods after purchase;
- goods made to individual customer order.
Warning! Furniture made by sketches, or by size, or in fabrics, or in toning (colors) specified by the buyer (customer), belongs to the list of goods of Annex № 3 of the Resolution of the Cabinet of Ministers of Ukraine from 19.03.1994 № 172 (List of goods of proper quality, not subject to exchange (return)).
Payment with the buyer is based on the value of the goods at the time of ordering. The money paid for the goods is returned in full, provided that the goods are delivered to the seller's store and the integrity of the completeness of the returned goods is checked.
These conditions do not limit the legal rights of the consumer granted to him by the current legislation of Ukraine.